Book Review: Raving Fans - A Revolutionary Approach to Customer Service
I wanted to briefly mention a great book I've read on customer service called "Raving Fans" by Ken Blanchard & Sheldon Bowels.
It is hands down the best book on customer service I have ever read. If you want to read a book that will change your outlook on how you view your customers... this is it.
It is a short 160 page very large print easy read. I think I read it in about 2 sittings.
The book teaches lessons through a series of narrative stories about everyday people and the extrodinary efforts they go through to be the best at what they do through great service.
The narrative approach was great for me because I lose interest in books quickly. And I'm not usually a fan of books like this. I usually look at the "motivational" books and seminars and kind of scoff... I mean, I know there is some great stuff out there, but I think I just get lazy. Anyways, I highly recommend this book for anyone that is serious about really serving the needs of their customers.
You can get it for about $3 on Amazon. You definately won't regret it. Anyone else have any good recommendations on customer service books?
posted by Justin Smith @ 9/16/2006 10:13:00 AM
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