Survey Shows Buyers Have Confidence in Their Agents
What Buyers Are Really Saying about Their Agents: "-- Buyers rated each of the transaction service providers(lenders, real estate agents and title) extremely high.
Respondents were asked to assign a grade rating of either A
(excellent), B, C (average), D or F (unsatisfactory). The
rankings were converted to a grade point average (GPA) where A
is a 4.0 and F is a 0.0.
a. The title grade overall was a 3.87 GPA, with 88 percent of
respondents giving an excellent score.
b. Real estate agents were rated excellent by 85 percent of
all buyers, with an overall score of 3.79 GPA.
c. Lenders received a 3.57 GPA with 73.1 percent of home
buyers assigning an excellent rating.
Home buyers also were asked, "What one facet of the home buying process needs most improvement?" They responded predominantly with two themes: the amount of paper involved, and the amount (or lack of) communication in the transaction.
"In this day and age of technology, buyers expect much greater use of technology and less paper -- and they expect better communication from the parties in the transaction," said Dr. Ted C. Jones, senior vice president and chief economist, Stewart Title Guaranty Co., who formulated the survey and analyzed the results. "These findings validate the title industry's push towards a paperless process with electronic signatures and transaction management via the Internet."
The survey's executive summary, instrument and complete customer comments may be found online at http://www.stewart.com/page.jsp?pageID=1516."
posted by Justin Smith @ 4/18/2006 12:27:00 PM
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